Schema (Structured Data) Is Error

#75579
  • Resolved Official Colorfy

    4 years, 3 months ago

    Rank Math free

    I’m using Designer Theme https://mythemeshop.com/themes/designer/ and Rank Math SEO
    It’s error when I published a content.
    Fatal error: Uncaught Error: Call to undefined method MyThemeShopHelpersStr::truncate() in /home/colorfy.net/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/rich-snippet/class-jsonld.php:578 Stack trace: #0 /home/colorfy.net/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/rich-snippet/class-jsonld.php(295): RankMathRichSnippetJsonLD->get_post_title(22) #1 /home/colorfy.net/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/rich-snippet/class-jsonld.php(260): RankMathRichSnippetJsonLD->get_post_collection_item(Array, Array) #2 /home/colorfy.net/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/rich-snippet/snippets/class-blog.php(38): RankMathRichSnippetJsonLD->get_post_collection(Array) #3 /home/colorfy.net/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/rich-snippet/class-jsonld.php(111): RankMathRichSnippetBlog->process(Array, Object(RankMathRichSnippetJsonLD)) #4 /home/colorfy.net/public_html/wp-includes/class-wp-hook.php(289): in /home/colorfy.net/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/rich-snippet/class-jsonld.php on line 578

    How to fix it?
    I was disabled Rich Snippet then it worked.How to use when enable it

    • This topic was modified 4 years, 3 months ago by Official Colorfy.
    • This topic was modified 4 years, 2 months ago by Official Colorfy.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Official Colorfy

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    I created a test post with schema markup and Local SEO modules but I can’t seem to replicate the issue . Please check the screencast and let me know if there something we are missing.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Official Colorfy

    4 years, 3 months ago

    Rank Math free

    Do you view this post? It’s good in Administrator but not good when view post

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    I tried but I didn’t get the issue, maybe we are not understanding it right. Could you record a quick screencast (for example using https://www.loom.com/) so we can check it and reproduce by ourselves?

    Looking forward to help you.

    Official Colorfy

    4 years, 3 months ago

    Rank Math free

    I change this theme. Theme can error

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Did you mean it was an issue with the theme? If so you can get in touch with the theme provider to assist you with this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Official Colorfy

    4 years, 2 months ago

    Rank Math free

    Yes It’s from Mythemeshop

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    Good news you were able to solve it when changing the theme! Then, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.

    Looking forward to help you.

    Uzair

    4 years, 2 months ago

    Hello,

    We got in touch with the MyThemeShop team and this issue has already been fixed in v1.0.6 of the theme.

    Are you using the latest version of the Designer theme?

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Schema (Structured Data) Is Error’ is closed to new replies.