Schema Not Saving in Rank Math

#1108979
  • Rubi

    3 weeks ago

    Rank Math free

    Hi Rank Math Support, I’m facing an issue where the schema I add in Rank Math isn’t saving. After adding my JSON-LD schema code and clicking Save, it initially shows up, but disappears after refreshing the page. It’s not showing up on the live site either. This issue started happening only last week. Can you help me figure out what’s causing this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 weeks ago

    Hello,

    We apologize for the issue you are facing with the schema not saving in Rank Math. This can be frustrating, and we appreciate you bringing it to our attention.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. Try deactivating other plugins temporarily to see if the schema saves correctly.

    2. Clear Cache: If you are using a caching plugin or your hosting provider has caching enabled, clear the cache to ensure you are seeing the most recent changes.

    3. Browser Cache: Clear your browser cache or try accessing your site in an incognito window to rule out any browser-related issues.

    4. Update Rank Math: Ensure that you are using the latest version of Rank Math. Updates often include bug fixes that could resolve your issue.

    5. Check User Permissions: Make sure that your user role has the necessary permissions to save changes in Rank Math.

    If you have tried these steps and the issue persists, please reply to this ticket with your site URL so that we can investigate further. A human agent from our support team will be able to assist you more comprehensively.

    Thank you for your patience, and we look forward to resolving this for you!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Rakibuzzaman Siam

    2 weeks, 5 days ago

    Hello,

    Please check if you are using a Firewall, as it may prevent saving the changes. If you are using a Firewall, please whitelist these routes:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.