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I implemented Product Schema Markup on my client’s website (they also have Rank Math Pro). We did this for the review stars feature, which is now showing. However, it is showing “Review by Neil Mckenzie” on the snippet when we expect it to show the amount of users who have reviewed it. Can you please advise us on what the issue is?
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Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It happens when there is only one single review on the page. When you have more than a single review, Google will stop displaying the name and will show the number of reviews available for that product.
However, we checked the pages with Google’s Rich Results test tool, and we can see two Review snippets were detected. The first snippet is added by the Rank Math plugin with all proper information and it seems like Google is only counting this on SREPs.
Regarding the other snippet, looks like it is added by your theme or any other plugin you’re using on your website. To determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes. Looking forward to helping you.
The ticket ‘Schema Markup’ is closed to new replies.