Hello,
We apologize for the issue you are facing with the schema settings on your WooCommerce products. It sounds like there may be a conflict or a bug causing the schema settings to revert to "OFF" and preventing your products from loading correctly.
To troubleshoot this issue, we recommend the following steps:
- Check for Plugin Conflicts: Disable other plugins temporarily to see if there’s a conflict affecting the schema settings.
- Clear Cache: If you are using any caching plugins, clear the cache to ensure that you are viewing the most recent changes.
- Update Rank Math: Ensure that you are using the latest version of Rank Math, as updates often include bug fixes.
- Reapply Schema Settings: Go back to the affected product, set the schema to "WooCommerce Product" again, and save the changes. Make sure to check if the featured image is set, as this is required for the WooCommerce Product Schema.
- Check Theme Compatibility: Sometimes, themes can interfere with plugin functionality. Switching to a default theme (like Twenty Twenty-One) can help identify if this is the case.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please share the steps you did to create a new product schema for your product pages?
Please share your website’s recent error logs so we can determine what’s causing the issue.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Hello,
for the steps as to how I created the new product schema I simply went onto the product and went down to the rank math section where then I clicked the schema tab and removed the woocommerce one and added a product one.
as for the logs I have attached them. Error Logs Emeraldpods
file:///C:/Users/Oskar/Downloads/error_log_emeraldpods_ie
Hello,
You can share the error log using the https://pastebin.com/ tool or you can upload the error log file using tools like Google Drive or WeTransfer and share the link here so that we can check the issue further for you.
Looking forward to helping you.
Thank you.
Hello,
Kindly change the Google drive link’s access to the public so any of the support team here can access its content. At the moment, we are locked from accessing the file/content.
Looking forward to helping you.
