Hello,
Thank you for contacting us and we regret the inconvenience caused.
I checked the page’s source and it seems like another plugin/theme is adding the Product schema to the page.
Here’s a screencast: https://i.rankmath.com/wjeGqx
Please follow this guide to determine the plugin/theme adding the Product schema: https://rankmath.com/kb/check-plugin-conflicts/
Once found, you can disable the schema and other SEO-related features of that plugin/theme to fix the issue.
Hope this helps.
Thank you.
I followed those steps but could not find any issues with it. Can you please check from your end and tell me how should I fix this
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
You just share me steps what do I need to do in setting I cant share my login credentials
Hello,
The only way to check for the plugin or theme adding the Schema that is causing the issue is by following this guide: https://rankmath.com/kb/check-plugin-conflicts/
You will not be able to check this in the Rich Results Test. You will have to check the page source of the URL and check for this code to appear after activating each plugin:
Hope this helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.