schema is not working - Support

Resolved dutchbrosmenu prices
3 months, 3 weeks ago

Rank Math free

Hello, I also have a blog website and I am using the Rank Math Pro version for this. You can check the website: https://dutchbrsmenu.com.

In the analytics tab, it is not showing the Index data or the ranking keywords data. How do I solve this so I can check the analytics data from Rank Math? Additionally, my pricing schema is not working.

Can I use the Pro version on more than one website?

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
3 months, 3 weeks ago

Hello,

We apologize for the issues you are facing with the Rank Math Pro version on your blog website.

Regarding the analytics tab not showing index data or ranking keywords data, please ensure that you have connected your Google Search Console and Google Analytics accounts properly within the Rank Math settings. You can refer to our documentation for detailed steps on how to set this up correctly.

As for the pricing schema not working, you may want to check if the schema is correctly implemented on your pages. You can use the Schema Markup Validator or Rich Results Test tool to validate your schema and identify any errors or warnings that need fixing.

To answer your question about using the Pro version on more than one website, yes, you can use the Rank Math Pro version on multiple websites depending on the pricing plan you choose. Please refer to our pricing page for more details on the available plans.

If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for raising your concerns!

Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
Rakibuzzaman Siam
3 months, 3 weeks ago
Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

1. At first add the following filter to your website:
```
add_filter( 'rank_math/analytics/log_response', '__return_true' );
```
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
```
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
```
This is how it should look like:

When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

Regarding the PRO subscription, you can use this on your unlimited personal websites. However, it seems like you purchased the plugin with some other email address.

Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

Looking forward to helping you.

Thank you.
RankBot
2 months, 3 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘schema is not working’ is closed to new replies.