Schema gets truncated

Hello,

We apologize for the issue you are facing with the schema code validation on your website. It seems that the schema is not being generated correctly, which can happen due to various reasons, including conflicts with other plugins or issues within the Rank Math settings.

To troubleshoot this issue, we recommend the following steps:

1. Check for Conflicts: Temporarily deactivate other plugins to see if there’s a conflict affecting the schema generation.
2. Review Schema Settings: Ensure that your schema settings in Rank Math are configured correctly. You can access these settings in the Rank Math dashboard under the Schema tab.
3. Use Code Validation: Utilize the Code Validation feature in Rank Math to identify any issues with your schema code before publishing. You can find this option in the Schema section of your posts/pages. Make sure your post is saved as a draft to see the complete code.
   
4. Delete Old Schema Data: If you have recently transitioned to a new schema type, consider removing old schema data that may be causing issues. This can be done through the Rank Math settings, but please note that this action is irreversible.
   

If these steps do not resolve the issue, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we look forward to helping you resolve it!

Sources:
Configuring “Schema Markup” in Rank Math » Rank Math
Configuring “Schema Markup” in Rank Math for Rich Snippets » Rank Math

Hello,

We’ve checked your site, and it seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Looking forward to helping you.

Hello,

The email you shared is associated with an account with a PRO subscription.

To avoid confusion with the accounts, we can merge the emails so you can use only one.

Please let us know the preferred email address, and we will do what is necessary. Please share the email ID in the format below:

Make this email primary: { preferred primary email here }
Discard this email: { email to be discarded here }

Once we receive your confirmation, we will merge the accounts.

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

No, the Code Validation issue you’re facing is not related to your account.

The Schema should be added to your page instantly, even if the code validation is not working.

We checked the pages directly using Google’s Rich Results Test tool, and you can check the test results here:
https://search.google.com/test/rich-results/result?id=awVWKpulDWQmsljoD3dJoQ
https://search.google.com/test/rich-results/result?id=aoyv6GNo0-8qOi62PbmiYg

However, can you please check your browser’s console when checking the Code Validation tab and see if there are any errors there?

If you find any errors then please share a screenshot of this with us so we can check this issue further for you. You can use any image-sharing tool like Imgur to share the screenshot with us.

Looking forward to helping you.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.