Schema doesn’t work in latest update

#88753
  • Resolved Dave
    Rank Math pro

    I have a pretty custom WordPress site with all custom post types sitting under a Divi theme. I have Product schema in use. Since this new update, I can’t update anything. It just keeps freezing. It’s affecting all of my content when I try to edit a page – which keeps freezing and unfreezing – but I can’t update Schema at all.

    If I try to change a drop down it will just freeze and then 30 seconds later snap back to where it was and freeze again. Any ideas or way to downgrade to the previous version? It seems like this version is bloated with all of the things notifying about the RankMath PRO that doesn’t even exist yet and is causing some major performance issues for me.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Dave
    Rank Math pro

    I basically can’t update any content on my site. Can you advise if I disable RankMath, will it save all of my schemas and meta descriptions until the plugin is fixed?

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please update to the latest version 1.0.48.2 and clear your cache then try again. If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Dave
    Rank Math pro

    Thanks, it is version version 1.0.48.2 that has caused the issue. I will add the info to the Secure section.

    Alberto
    Rank Math business

    Hello,

    I have sent this issue to the devs so they can take a look at it and try to fix it.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Schema doesn’t work in latest update’ is closed to new replies.