Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I enabled the schema module and checked one of your pages and it seems to load fine, both in the front end and editing mode, please check the screenshot I have added in the sensitive section.
If there is any specific URL you want us to check please share so we can have a look.
Looking forward to helping you. Thank you.
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Ok what you did not test was clicking the text links in the top navigation.
About Us | Free Quote | Contact Us
After you turn on schema then click on the top nav text links and you will see the problem.
Thanks
Steve
Hello,
We just tried the plugin and noticed an error that is coming from the theme.
Can you please contact the theme developer and see if they can fix that for you since it is not coming from the Rank Math plugin but the theme?
Looking forward to helping you. Thank you.
It would help me if you can post the error message. Because I’m not seeing an error. Never mind I see you posted it.
Thanks
Steve
Excellent, thanks!!
I took out the theme transitions and loading icon and the site now functions perfectly.
Thanks for spending your time on this especially since its free, and it was not rankmaths error, thank you.
Peace
Steve
Hello,
Glad you got that sorted.
If it isn’t too much to ask for – would you mind leaving us a review here?
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
It only takes a couple of minutes but helps us tremendously.
It would mean so much to us and would go a really long way.
Thank you.​​
