Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Your subscription status is set as a Free user. Can you please share the email address that you used while purchasing the PRO subscription in the sensitive data section?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
