saving changes problem

#850897
  • Resolved Zeeshan Farooq

    1 year, 4 months ago

    Rank Math free

    I am using rank math from the last 2 month and its a best tool i ever use and its working properly but from the last week i face problem with the saving the changes. for example when i enter focus keyword on my blog then the ranking score increase and its visible but when i save changes the changes does’nt save please help me to resolve this problem

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with saving changes in Rank Math. It’s great to hear that you’ve been enjoying the tool, but we understand how frustrating it can be when things don’t work as expected.

    Here are some common causes and solutions for the issue of not being able to save your SEO Title, Description, and Focus Keyword:

    1. Plugin Conflicts

    There may be conflicts with other plugins that prevent saving changes. You can troubleshoot this by following our guide on plugin conflicts.

    2. JavaScript-Related Errors

    JavaScript errors can also cause issues when saving changes. You can check for these errors by using the JavaScript Console in your browser. Here’s how to do it in Chrome:

    • Open Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
    • Click on the Console tab to see if there are any errors.

    Open Developer Tools
    Open console tab

    If you see any errors, they may indicate a conflict with a plugin or theme. You can reach out to the respective support forum with the error details.

    3. Firewall Blocked Access to the File

    If you are using a firewall, it might be blocking access to certain files necessary for saving changes. Check if Rank Math is being blocked and whitelist it if necessary. The files to check include:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

    You can use Wordfence in Learning Mode to whitelist these files.

    If you have tried these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this concern to our attention! We’re here to help you resolve it.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘saving changes problem’ is closed to new replies.