Save all edits not working

#25529
  • Resolved Hugo Gatsby

    4 years, 12 months ago

    Rank Math business

    I have installed Rank Math SEO and have tried to add a title, keywords, and descriptions, however, the save and save all edit buttons will not respond.

    I’ve deleted the plugin and re-installed and deleted browsing cache as well. No luck. I tried deactivating plugins and still no luck. Is there something I still need to do?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    4 years, 12 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The credentials on the sensitive data section do not seem to be valid. Your site is reporting that the credentials are incorrect.

    Please check this so that we can login and test this further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hugo Gatsby

    4 years, 12 months ago

    Rank Math business

    I may have been logged in on that account. I’ve exited out of the site backend, it should work for you. carling.ca/wp-admin

    Michael Davis

    4 years, 12 months ago

    Rank Math pro

    Hello,

    Thanks for the access.

    I have just edited the first post and added a test title and description and it works for me as you can see here:
    Screenshot

    Please test this out from an incognito window on your browser.

    You may however need to enable your Rank Math account to unlock some features.

    Let me know how this goes. Thank you.

    Hugo Gatsby

    4 years, 12 months ago

    Rank Math business

    I have tried again and still no luck. I’ve deleted browser cache, attempted to update several page descriptions in the pages section through incognito mode, yet it never wants to save.

    It will however Cancel.

    Not sure why it is still not working for me.

    Michael Davis

    4 years, 12 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to me.

    It seems we were not on the same page, this is actually a known issue that our developers are looking into and you can expect a fix in the next update. The bulk edit options do not work on the current version but you can save the settings when editing the post within the Rank Math SEO options on the sidebar.

    I hope this info helps. Thank you.

    Hugo Gatsby

    4 years, 12 months ago

    Rank Math business

    Thanks Michael,

    That is good to know. 🙂

    Michael Davis

    4 years, 12 months ago

    Rank Math pro

    Hello,

    Thanks for the follow up.

    I am glad that this information was helpful 🙂

    Feel free to contact us should any other issues come up. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Save all edits not working’ is closed to new replies.