Role Manager SEO & Social media on-page section

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

We might need to take a closer look at your website. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section. You can also create a dummy/test shop manager user and share the logins for us to replicate the issue on your site.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

I understand that you won’t be able to provide your admin login details but I am afraid that we can’t do remote support via Zoom at the moment.

Please record a video screencast instead and share the URL with us so we can further identify the issue.

Looking forward to helping you.

Hello,

We have fixed the vulnerability a long time ago so it’s perfectly safe to whitelist that request on your website.

Hope this helps clarify your doubts.

Don’t hesitate to get in touch if you have any other questions.