Robots.txt issue

#935865
  • Resolved Nancy Traylor

    8 months, 2 weeks ago

    Rank Math free

    I have read through the support articles and still need some help. I received a report that my site health (www.nancytraylor.com) went down significantly. It appears to be a robots.txt issue. When I logged into WordPress, I saw a message “Seems like your site URL has changed since you connected to Rank Math. Click here to reconnect.” That was odd because my URL hasn’t changed to my knowledge. Regardless, I reconnected to RankMath. Could you please help me understand what the robots.txt issue is and how to fix it?

    I tried to attach some images to this ticket but that doesn’t seem to be an option.

    Thank you for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    8 months, 1 week ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We checked your robots.txt file but couldn’t find any issues there. In this case, please share a screenshot with us by using any image-sharing tool like https://imgur.com/upload so that we can check this further for you.

    Regarding the connection issue, please follow the steps mentioned in this guide and see if that works for you: https://rankmath.com/kb/problems-while-connecting-account/

    Let us know how it goes. Looking forward to helping you.

    Nancy Traylor

    8 months, 1 week ago

    Rank Math free

    Thank you very much. Here is a link to the images. https://imgur.com/a/odRRPru

    Rakibuzzaman Siam

    8 months, 1 week ago

    Hello,

    Unfortunately, the screenshots you’ve shared are too unclear and blurry. Can you please share a clear screenshot of the issue you’re facing with robots.txt so that we can check this further for you?

    Looking forward to helping you.

    Thank you.

    RankBot

    7 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Robots.txt issue’ is closed to new replies.