RM won’t save settings on page

#379169
  • Resolved Dave
    Rank Math free

    Greetings,

    I have been working on a website using the Rank Math SEO Plugin for WordPress. The version listed on the plugin page is 1.0.87. I set up the majority of the website without any issues using the plugin. However, in the middle of adding new pages last week, Rankmath suddenly stopped saving data. The keyword I would enter into the page settings and the snippet section will not save the data. I can set it up in the page edit section and save the page. Any changes that are made to the page itself are saved, but nothing entered into the plugin data area is being saved. I have tried to disable the plugin, delete it and reinstall it, but when I try to delete the plugin after deactivating (and purging cache) it says it can not delete the plugin while it is active on the main page. I deleted the plugin directory via FTP and reinstalled it with no luck. Same issue with a fresh plugin install. I have not tried to make changes to previous pages that have been saved for fear that those pages will not save the SEO information that has been entered. If you want me to test that, I will. I am not sure how to proceed. Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    Dave
    Rank Math free

    This fixed my issue. Thank you!

    Anas
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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