Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
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We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
thank you for taking time to reply, I have now included sensitive info as requested.
Hello,
We are extremely sorry about this.
We have noted down the issue and we will have an update for you very soon.
Thank you.
Hi there,
Just to add to what my colleague mentioned above, I have rolled back the plugin to version 1.0.38 to restore this functionality as a temporary fix.
Thank you.
Hi,
thank you for your quick response, you guys are doing wonderful job!
Hello,
Please update to the latest Beta version by following this tutorial:
https://rankmath.com/kb/version-control/#beta-updates
That should fix the issue for you.
The final version will be released in a few weeks and you will see a notification in your dashboard when an update comes.
Please let us know if there’s anything else we can help you with.
Thank you.
Hi,
Installed beta version but no luck, it wont save changes.
Rolled back to v1.0.38 again and everything is working.
Hi,
I am glad the issue is gone. We will be releasing an updated version with a fix very soon.
