Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
hi, I have already taken the test. The problem is Rank Math plugin with my theme.
Unfortunately the theme is the only one that I can use and I customized it according to my needs and I would like to continue using rack math.
Please help me, I don’t want to go back to yoast seo.
I solved it by disabling the seo function for images.
can you help me understand how to enable it by not losing image previews?
Thanks
https://ibb.co/FJjycwp
Hello,
I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have logged in and tried to replicate your issue so I went to a post (with Rank Math enabled) and went to the preview, but as you can see in the screencast I added to the Sensitive Data section, I was not able to replicate it.
Is the issue already fixed? Or could you give us some steps to replicate it?
Looking forward to help you.
The problem is if you activate seo image in the ranckmath plugin.
On the homepage of the site (viaggialo.com) the future images of the offers (no blog post) disappear.
Hello,
Thank you for contacting the follow up
I have added another screencast in the sensitive section where your images show perfectly even with image seo module enabled and your theme. Please check and let us know.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
