RM not installing properly

#828
  • Resolved Sean

    5 years, 9 months ago

    Rank Math free

    On one of my sites Rank Math installs but in the Menu I can only see this partial menu

    If any settings alerts come up like this one – We detected new post type(s) (wpm-testimonial), and you would want to check the settings of Titles & Meta page and the Sitemap. I cannot access them as I get an error – Sorry, you are not allowed to access this page.

    I am the only use and obviously have admin access.

    Can you help?

    Thanks

    • This topic was modified 5 years, 9 months ago by Sean. Reason: Added Temp login
Viewing 4 replies - 1 through 4 (of 4 total)
  • Todd

    5 years, 9 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please check if you have all the required modules enabled already?

    WordPress Dashboard > Rank Math > Dashboard.

    If they are and you are still not able to access those options, please install this plugin and include your direct login link in the sensitive data section by editing your first post on this ticket.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Sean

    5 years, 9 months ago

    Rank Math free

    Hi Todd,

    Yes it looks like all the modules are there.

    I’ve added a temp login link.

    Thank you for your help.

    Sean

    Sean

    5 years, 9 months ago

    Rank Math free

    Hi Guys,

    I found the problem. On this site I had created a Super Admin a long time ago and that was stopping the plugin from working correctly.

    I have fixed it now.

    Thanks!

    Mili

    5 years, 9 months ago

    Hello Sean,

    We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on : https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?filter=5 about your overall experience with MyThemeShop? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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