Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For troubleshooting, please flush your website’s permalinks.
Uou may flush your permalinks by navigating to Settings → Permalinks in your WordPress dashboard.
You don’t need to make any changes there, just click the Save Changes button.
If the issue persists, please share the affected URL so we can check as well.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested.
I’ve tried flushing, didn’t work. Disabling RM or changing the Slug works.
Hello,
It appears the issue is related to the Woocommerce module; when it is disabled the issue doesn’t continue.
We currently disabled that module, please share the login details to your FTP so we can investigate this issue further without hindrance.
We look forward to helping you.
Thank you.
Updated sensitive data with FTP information, please check.
Hello,
It looks like the .htaccess file has some custom enhancements and this could be the cause. We tried with only the default Core theme and RankMath active and the issue still persisted ( troubleshooting mode ), even though we couldn’t reproduce this on our dev setups.
Also on the site, there’s a snippet named redirect probleem, that when disabled,
the URL; https://locoport.ee/apple/ redirects to https://locoport.ee/apple-imac-24-4-5k-retina-apple-m3-8c-cpu-10c-gpu-8gb-512gb-ssd-blue-int-apple/
This would mean there’s a deeper source of the issue. Could you please reach out to your host and see if they could restore the .htaccess file to the defaults and if the issue persists we will take another look.
Thank you.
Hi,
I was told 2 things:
– there are no rules that would prevent categories from working (as expected, nothing has been changed on our side anywhere at all)
– change old .htaccess to .htaccess-old and reset .htaccess from WP
