RM analytics data not showing up

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please confirm if the hook you’re referring to is the pending action?

If so, then you may check the site’s Cron if they are working properly on the site. Here’s a guide you can follow:
https://rankmath.com/kb/analytics-issues/#scheduled-actions

Let us know how this goes.

Thank you.

Hello,

Sure, we can take a closer look at the settings on your site.

Please follow this step to reconnect your website to your Google account for troubleshooting:
https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

After that, edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

Since you are also using Rank Math PRO, we need to verify the account first because you have created this ticket using your Free account. Please share the email address in the sensitive data section you used to purchase your Rank Math PRO subscription so we can verify it here.

Back to the issue, although there aren’t any issues with the Google connection and the Cron jobs, it appears that Rank Math wasn’t able to store incoming data from Google.

I tried fetching a single request and right away, it populated the analytics dashboard as you can see in my screenshot below:

This indicates that Rank Math has no issues fetching the data from Google.

I went ahead and run the hook again and it should start updating the data once more. Please give it some time and see if the issue persists on your end.

Looking forward to helping you.

Hello,

In this case, please ask for the purchaser’s email address so we can verify it first before we proceed with troubleshooting the issue.

Please note that we don’t offer support for nulled or cracked plugins as we have explained here: https://rankmath.com/kb/rank-math-pro-nulled/

In the meantime, you can also share your FTP login here to further debug the issue.

Thank you.