Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.com to record what you see on your screen.
Hello,
You’ve marked this ticket as Resolved. Could you please confirm whether your payment was successful?
Looking forward to hearing from you.
Thanks.
We sent the image with the error when we want to pay.
https://ibb.co/1q3YrSs
Can anything be done to fix this error?
https://ibb.co/1q3YrSs
Hello,
We’re sorry for the delay.
We checked on our server and it seems like your card has expired. Could you please try using other payment platforms like PayPal or Amazon Pay?
Looking forward to helping you.
Thanks.
It will appear wrong. The card expires in 2026. Can’t you really pay with the card?
Hello,
I’m really sorry for the trouble that you are facing but it seems that our server is not accepting your card.
Please try using other payment services like PayPal or Amazon Pay.
We really look forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
