Reverse the upgrade to my account

Hello,

Thank you for reaching out to us. We understand that you wish to reverse the upgrade to your account and switch back to the FREE version.

To downgrade your Rank Math PRO subscription and switch to the FREE version, please follow these steps:

1. Disconnect Your Website: Navigate to Rank Math SEO → Dashboard → Help inside your WordPress admin area and then choose Disconnect Account as shown below.

2. Raise a Refund Request: If you have recently upgraded and wish to downgrade, you can raise a refund request. After the refund is processed, you can proceed to use the FREE version.

If you need any further assistance or encounter any issues during this process, feel free to contact our support team by opening a ticket here.

We appreciate your understanding and cooperation in this matter. Thank you for using Rank Math.

Sources:
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How to Download or Update My Invoice » Rank Math

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

If you don’t mind us asking, is there any particular reason why you wish to cancel your subscription? Perhaps there’s something we can help you with? We really appreciate your feedback.

However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.

We offer a 30-day refund policy and we will assist you with your refund request.

Let us know if you need assistance with anything else.

Thank you.

Hello,

We deeply apologize for the confusion.

You already have the Free version of Rank Math, what you currently have is the Content AI Creator plan and it was renewed a day ago.

Our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/

We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.

Of course, we’re very sorry to see you go.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.