Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the sitemap URL with us?
Also, follow these steps and see if that fixes the issue:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I tried this solution method but it was not successful.
I can share all nginx confs if you want.
Hello,
Please share the nginx confs in the sensitive data area. You can use a tool like wetransfer.com to share files. or use pastebin.com to share code.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Checking the ?sitemap=1 version of your sitemap URL and it seems to have loaded just fine so the issue is in the Nginx configuration, however, checking the configuration you have sent, it seems the Nginx code for our sitemap is already properly added.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello, FTP is disabled for public access. Can you provide an IP address to connect to? I can add the IP address you forwarded to the whitelist and authorize you.
Hello,
I have added my current IP address in the sensitive data section.
Please note that our team is distributed around the world and we use dynamic IPs, so even if you whitelist one particular IP now when we get back to the ticket our IP might already have changed so we may never still going to access the FTP.
If you are using geo-blocking, please temporarily unblock the country Portugal, India, and the Philippines so we can further investigate the issue.
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The download for the configurations is not working and has expired. Please share those files with us and make sure they are available for at least 3 days so that our team can check them and see if we can detect any glaring issues with the Nginx configuration.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
