Rest Controller error on latest update

#491218
  • Resolved Marcus Downey

    1 year, 11 months ago

    Rank Math free

    Hi

    This error popped up in the logs when updating to the latest version:

    Please see sensitive data for the logs.

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Marcus Downey

    1 year, 11 months ago

    Rank Math free

    Also Instant Index is pinging Bing since the last Rank Math update for WP drafts that are not published.

    pls see sensitive data on that also.

    Rank Math

    1 year, 11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Marcus Downey

    1 year, 11 months ago

    Rank Math free

    Completely unhelpful response.

    Jaideep Asrani

    1 year, 11 months ago

    Hello,

    Please share the login details of your site in the sensitive data section so we can check this further.

    Looking forward to helping you.

    Marcus Downey

    1 year, 11 months ago

    Rank Math free

    do you know what might have caused it?

    Miguel

    1 year, 11 months ago

    Hello,

    Looking at the errors it seems that your WordPress installation is corrupt and some of the functionality is missing from the website.

    Some of the default functions and classes from a WordPress installation are missing and as such we recommend checking the installation and possibly updating to the latest version of WordPress, in case you haven’t done that yet, which should also help resolve the issues.

    Since this is an issue with the REST API of WordPress it’s possible that the issue you see for the Instant Indexing is created by this as well, so first we need to tackle the REST error.

    Don’t hesitate to get in touch if you have any other questions.

    Marcus Downey

    1 year, 11 months ago

    Rank Math free

    Thanks, we are on 6.0.3, we won’t be updating to 6.1 until Jan 2023 as its the busy end of the season for us here. The site seems functional though so not mission critical right now. I will update and then ask you to check in January if you mind not closing this ticket until Jan 31st.

    Jeremy

    1 year, 11 months ago

    Hello,

    This ticket will close if we don’t receive any response within 15 days. However, we can always re-open this ticket when you get back.

    With that said, do let us know if you have further issues with our plugin. We are here to help.

    Thank you.

    Marcus Downey

    1 year, 11 months ago

    Rank Math free

    ok will do that.

    Reinelle

    1 year, 11 months ago

    Hello,

    Let us know how this goes.

    Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Rest Controller error on latest update’ is closed to new replies.