Hello,
We apologize for the issue you are facing with resetting your password. It sounds frustrating to be unable to change it after receiving a temporary password.
Unfortunately, we don’t have specific information on this issue in the provided context. We recommend that you reply to your ticket with more details about the problem, and a human agent from the Rank Math Support team will assist you further.
Thank you for your understanding, and we hope to resolve this for you soon!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have gone ahead and reset your password from our end.
See your new login information in the Sensitive Data section of this ticket.
If you wish to change your password to your preferred one, you can do so in your Rank Math account details page: https://rankmath.com/my-account/edit-account/
Hope that helps.
I did not receive an email to reset my password
Thank you. Btw do you know if it is possible to change the Username?
Hello,
Yes, it’s possible. Just let us know here which preferred username you wish to use.
Please see this very quick guide first before coming up with your new username: https://rankmath.com/kb/how-to-change-your-username-in-rank-math/
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
