Hello,
We apologize for the issue you are facing with your Content AI subscription. Unfortunately, we cannot directly transfer subscriptions between accounts or websites. However, we can assist you with processing a refund for the incorrect subscription so that you can purchase a new one for the correct website.
Please let us know if you would like us to proceed with the refund process. Thank you for your understanding, and we look forward to assisting you further!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you for your reply.
Yes, I would like to proceed with the refund process for the incorrect subscription so that I can purchase a new one for the correct website.
Best regards,
Wassim Shikh Daher
Hello,
As requested, we have initiated a refund for your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You can now purchase the Content AI subscription on your own Rank Math account.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
