Hello,
We apologize for the issue you are facing with your PRO license. To move your PRO license to a different email account, we will need to merge your accounts or change the email connected to your PRO plan.
Please reply to this ticket and include the email address you want to connect to your PRO account (l*****************@g********) and the email address associated with your current PRO account (a*************@g********). If you have a screenshot of the invoice from FastSpring.com, please include that as well.
Once we have this information, our support team will assist you in making the necessary changes. Thank you for raising this concern, and we look forward to resolving it for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you so much for getting in touch.
It appears that the PRO subscription has already moved to the preferred account.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
