Hello,
I’m sorry to hear about the issue you’re facing with connecting your purchased Rank Math PRO account to your website due to a different email address. To merge your PRO and FREE accounts or change the email connected to your PRO plan, you need to contact our support team.
You can do this by opening a ticket on the Rank Math Support Forum and providing the necessary details as instructed in the support guidelines. Here is a summary of the steps you need to follow:
- Navigate to the support forum and click on submit a ticket.
- Enter a one-line summary of the issue in the Ticket Title section.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account or merge with your FREE account.
- Include the email address used to purchase the PRO plan or a screenshot of the invoice received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Our support team will then locate your PRO account and proceed with changing the email connected to it or merging it with your FREE account as per your request.
Thank you for bringing this to our attention, and we appreciate your cooperation in resolving this matter. If you have any further questions or need assistance, feel free to reach out through the support ticket.
We’re here to help 24/7, 365 days a year!
Sources:
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Hello,
Thank you for contacting Rank Math support.
Your PRO subscription is already under the j********@f*********** account. Please confirm if you want us to move it to this account.
Looking forward to helping you.
I want to move it to this account(j********@f*********** account).
Hello,
Your PRO subscription is already on the account with this email j********@f*********** which is different from the account you opened this ticket with.
We were asking if you wanted us to move it from j********@f*********** to the account you opened this ticket with.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Please connect the pro version to w*******@g********.
Please link the pro version to my site – http://www.famenity.com
I want to use the pro version on the http://www.famenity.com site.
I linked to the pro version on my site. Solved. thank you
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post or TrustPilot about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
