Request to Make My Support Tickets Private or Remove Them

#953931
  • Jordan Farrar

    2 days, 15 hours ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well. I recently noticed that my support tickets have been made public on your forum. I kindly request that you:

    – Set all existing support tickets associated with my account to private.
    – Remove any publicly visible tickets if it is not possible to make them private.

    Please confirm once this has been addressed or let me know if you need further details from my side to proceed with this request.

    Thank you for your assistance.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 days, 15 hours ago

    Hello,

    We apologize for the issue you are facing regarding the visibility of your support tickets. Unfortunately, we cannot directly change the visibility settings of existing tickets or remove them from public view.

    However, we recommend that you reply to this ticket with your request, and a human agent from the Rank Math Support team will take over and assist you further with your concerns.

    Thank you for raising this concern, and we appreciate your understanding.

    Best regards!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Jordan Farrar

    2 days, 15 hours ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well. I recently noticed that my support tickets have been made public on your forum. I kindly request that you:

    – Set all existing support tickets associated with my account to private.
    – Remove any publicly visible tickets if it is not possible to make them private.

    Please confirm once this has been addressed or let me know if you need further details from my side to proceed with this request.

    Thank you for your assistance.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.