Hello,
We apologize for the issue you are facing with your subscription. Unfortunately, we currently do not support direct exchanges between subscriptions. However, we can process a refund for your Content AI Pro subscription, and then you can purchase the SEO Pro plan that you intended to subscribe to.
Please let us know if you would like us to proceed with the refund, and we will assist you further.
Thank you for raising this concern, and we look forward to hearing back from you soon!
Hello,
Thank you for contacting support.
We cannot switch subscriptions in our system for two different products. What we can offer is a full refund of this purchase so you can make the correct one.
Please let us know if that would work for you.
Looking forward to hearing back from you.
Hello Ike,
Thank you for your prompt response.
I would like to proceed with the full refund for the Content AI Pro subscription, as suggested. Please let me know the next steps and how long the refund process might take.
Once the refund is processed, I will go ahead and purchase the SEO Pro plan that I intended to subscribe to.
Thank you for your assistance, and I look forward to hearing from you.
Best regards,
Mendar
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
