Request to Cancel Content AI Starter Subscription and Refund

#1051591
  • Resolved bogdanpopovicimai

    3 months, 2 weeks ago

    Rank Math free
    Content AI Starter

    Dear Rank Math Support Team,

    I hope this message finds you well.

    I am writing to request the cancellation of my Content AI Starter subscription. Unfortunately, I do not see an option in my account to cancel it manually. I have not used the service and no longer intend to use it moving forward.

    Therefore, I kindly ask that you cancel my subscription effective immediately and issue a refund for the recent charge.

    Please let me know if you need any further information from my side in order to process this request.

    Thank you for your assistance.

    Best regards,
    [Bogan POPOVICI]
    [bogdanpopovicimai, b*****************@g********]

Viewing 1 replies (of 1 total)
  • Princess

    3 months, 2 weeks ago

    Hello,
     
    Thank you for contacting the support.
     
    The renewal is for your Content AI purchased on June 16, 2023.

    We sent out an email reminder 7 days prior to the charge. Did you not receive that?
     
    If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
     
    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/
     
    Please let us know if you did not receive the email so we can assist you further with the request.

    RankBot

    2 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Request to Cancel Content AI Starter Subscription and Refund’ is closed to new replies.