Request Refund

#844730
  • Resolved Jason
    Rank Math free

    Hi Team,

    I would like to request a refund for the purchase of Content AI product, i am not familiar with this method and very confusing. I prefer something simple and easy to create blog. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jason
    Rank Math free

    I am not an advance level in using the software, it is abit complicated for me. My purchase ID with paypal B-3XF27107JW6818336

    Hello,

    Thank you for reaching out to Rank Math support and we apologize for any inconvenience.

    Rank Math has a wealth of YouTube videos and knowledgebase articles to help you get started with the Content AI tool. If you encounter any errors or confusion, or if you need assistance with anything, we are here to help you through it.

    Here are some helpful links:

    https://rankmath.com/kb/content-ai-overview/
    https://rankmath.com/kb/how-to-use-content-ai/
    https://rankmath.com/kb/how-to-use-content-ai-tools/
    https://rankmath.com/kb/boost-seo-score-with-ai/

    You can also reach out to us if you need clarification on a feature or if you have any questions. We believe that once you start using Content AI, you will understand why millions of bloggers use it.

    However, if you have decided to proceed with a refund for your purchase, please let us know, and we will issue it for you.

    Thank you for choosing Rank Math.

    Jason
    Rank Math free

    Yes i would like to proceed for refund. Thanks.

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Request Refund’ is closed to new replies.