Request for Refund – Unintentional Subscription to RankMath Content AI

#1004918
  • Resolved Bashir

    6 months ago

    Rank Math free

    Dear RankMath Support Team,

    I hope this message finds you well.

    We recently noticed that our account was subscribed to the RankMath Content AI plan without our prior knowledge or explicit consent. We did not authorize this subscription and were unaware of the charges until we reviewed our billing records.

    We kindly request a full refund for this unintentional subscription. Please also ensure that the subscription is cancelled to prevent any future charges.

    We value RankMath’s services and hope this issue can be resolved promptly. Please let us know if we need any further details to process the refund.

    Thank you for your understanding and assistance.

Viewing 1 replies (of 1 total)
  • Jeremy

    6 months ago

    Hello,

    Thank you so much for getting in touch.

    You originally purchased the Rank Math PRO subscription way back on the 5th of April last year (see invoice). This package comes with a 15-day trial of Content AI which have renewed on the 20th of the same month (see invoice) since you didn’t cancel it after the trial.

    Sorry but since this is a purchase made almost a year ago which is way outside the refund policy, we can’t initiate a refund. Before the renewal charge of the Content AI, we send out an email notification to give you ample time to cancel it.

    Don’t hesitate to get in touch with us if you have any other questions.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Request for Refund – Unintentional Subscription to RankMath Content AI’ is closed to new replies.