Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We don’t see any renewal transactions under this account.
You can see the same from here:
https://rankmath.com/my-account/subscriptions/?tab=payments
But it’s possible that you purchased using a different email address. Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Dear Rank Math Support Team,
Thank you for your reply. I appreciate your assistance.
I believe there may be some confusion regarding the order details. I have received a receipt from FastSpring.com with the following information:
Order ID: RANKMATH240303-8679-52130
Order Created: March 3, 2024
Paid in Full: March 3, 2024
I hope this information helps locate my account and process the refund request. Please let me know if you need any additional details.
Thank you for your help.
Best regards,
Hello,
The order number you provided happened last year, it is well outside the 30-day refund period. In fact, the 1-year subscription already expired this year (March 17, 2025).
Unfortunately, we cannot offer a refund for this purchase.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
