Request for plugin activation

#2168
  • Resolved Kinga K
    Rank Math free

    HI –

    I am trying to use the same ID and password to activate the plugin and I cannot. It tells me that it is not valid. I have not changed anything so can I have this activated so it works

    Thanks, Kinga

    • This topic was modified 5 years, 8 months ago by Kinga K.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd
    Rank Math free

    Hi,

    We are so sorry about that.

    I have resent the welcome email but I have attached your logins in the sensitive data section as well.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    I can’t login/activate your plugin from backend dashboard settings!

    I always get this answer:

    Sorry, you are not authorized to perform this action.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Is it possible that you have a user role editing plugin installed that could be limiting access to certain admin pages for your user role?
    Could you also check whether the same problem can be reported when you perform a fresh install of the plugin by deleting it from the plugins page?
    PS: This should not cause any data loss.

    Looking forward to helping you. Thank you.

    ​​​​​​​

Viewing 3 replies - 1 through 3 (of 3 total)

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