Request for Immediate Cancellation and Refund of My Rank Math Subscription

#1105025
  • Diana Köhnemann

    5 days, 14 hours ago

    Rank Math free

    Subject: Request for Immediate Cancellation and Refund of My Rank Math Subscription

    Dear Rank Math Team,

    I was very surprised to see that my subscription has been renewed and charged via FastSpring. I am absolutely convinced that I had already cancelled it.

    In fact, I have not used your product for a very long time and have no need for further renewals. Unfortunately, I am currently facing financial difficulties and urgently need this refund to cover essential expenses.

    Therefore, I kindly ask you for goodwill and understanding:

    Please cancel my subscription immediately

    Please refund the recent charge

    This situation already occurred once before with another Rank Math subscription (the AI add-on). Back then, I was also charged unintentionally and was granted a refund afterwards. I kindly ask you to do the same in this case.

    Thank you very much for your support and understanding.

    Best regards, Diana

Viewing 1 replies (of 1 total)
  • Princess

    5 days, 14 hours ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this ticket.