Request a refund within 30 days of purchase -conflicts with other plug-ins

#111690
  • Resolved 王瑜湍

    4 years ago

    Rank Math free

    After I used RANK MATH, it conflicted with my original plug-in (YITH WooCommerce Points and Rewards Premium)

    After several attempts, I am pretty sure that the original plug-in cannot be used after RANK MATH is activated. I also tried to contact you, but it was a bit slow in solving the problem. Even though the function of RANK MATH is very attractive to me, I have to choose to give up using RANK MATH and ask you to refund the money here.

    Please refund as soon as possible, thank you very much!

Viewing 1 replies (of 1 total)
  • Rank Math

    4 years ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

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