Rép. : About your Rank Math Cancellation, Laverny

#1087942
  • Resolved LAVERNY Serge-Jérôme

    1 month, 2 weeks ago

    Rank Math pro
    Content AI Starter

    Hello,

    I received an email stating that my subscription to RankMath Pro was not renewed. You are pointing out an error here because I paid my annual subscription on March 16, 2025, as you can see in the screenshot. Could you please correct this error on your end?

    Thank you very much for your help.

    Have a great day.

    Serge-Jérôme

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 month, 2 weeks ago

    Hello,

    We apologize for the issue you are facing regarding your Rank Math subscription. To assist you better, please reply to this ticket and include the screenshot you mentioned, as well as any additional details about your subscription. A human agent from our team will take over and help resolve this matter for you.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to correct this error.

    Have a great day!

    Princess

    1 month, 1 week ago

    Hello,

    Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

    We asked our accounts team about the concern. We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.

    Our team checked and your billing address is from Congo: https://i.rankmath.com/i/iQ15Gl

    We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.

    We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.

    If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.

    Thank you for your understanding.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    LAVERNY Serge-Jérôme

    1 month, 1 week ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have returned to France for several months, and my payment has been debited for the next 12 months of subscription to RankMath.

    Thanks you.

    Serge-Jérome

    Rakibuzzaman Siam

    1 month, 1 week ago

    Hello,

    We apologize for the inconvenience.

    We can see your account was unbanned, and you’ve purchased a new Rank Math subscription.

    Please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    RankBot

    6 days, 22 hours ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rép. : About your Rank Math Cancellation, Laverny’ is closed to new replies.