Hello,
We apologize for the issue you are facing with your subscription renewal. Thank you for being a constant supporter of Rank Math; we truly appreciate it.
Currently, our pricing for the Agency plan is $49.99 per month (billed annually), which includes a 13% discount from the regular renewal price of $59.99. Unfortunately, we do not have the ability to offer additional discounts beyond what is currently available on our pricing plans.
You can find more details about our pricing plans here: Rank Math Pricing.
If you have any further questions or need assistance, please feel free to reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your understanding, and we hope to continue supporting you in your endeavors!
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing
Also, we have changed our pricing model, and we no longer offer our PRO plan for $59. We promised that the price would not change for you unless you cancel.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
But, since you are one of our loyal customers, we can make an exception for you. You may proceed with the renewal process and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
so i didn’t cancel, right?
please make arrangements so that I can secure the RM at the old pricing.
Hello,
You didn’t but since the renewal process has failed, your subscription has expired and ended.
To continue using the PRO feature, you have to purchase a new plan here and get back to us here so we can partially refund that purchase to match the old pricing.
Unfortunately, we can’t create a custom order for you as you need to purchase a plan first before we can give you the original price.
Looking forward to helping you.
Okay, so I would need to buy at original price and later, you guys would refund?
Hello,
Yes, please purchase a new plan and we will make a partial refund to match the previous price.
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
