Renewal Failed

#851058
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your subscription renewal. To reactivate your Rank Math PRO membership, you can follow these steps:

    1. Login to FastSpring Checkout: Check your inbox for an email from our Rank Math SEO team with your unique login link to FastSpring. Choose the Click here to manage your orders link option.
      FastSpring Email with Login link from Rank Math

    2. Cancel Subscription: Once logged in, open the Subscriptions tab, click the Manage button, and choose Cancel Subscription.
      Rank Math Cancel Subscription

    3. Confirm Cancellation: You will see a prompt asking for confirmation to cancel the subscription. If you wish to cancel, click the Yes button.
      Confirm Rank Math Pro Subscription Cancellations

    4. Cancellation Status: After cancellation, you will see a cancellation status for your subscription.
      Rank Math subscription cancelled

    If you have changed your mind about canceling or if you accidentally canceled your subscription, you can reactivate it by following the same steps.

    If you encounter any issues during this process, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your continued support!

    Sources:
    How to Cancel Your Rank Math Subscription » Rank Math

    Princess

    1 year, 4 months ago

    Hello,

    We appreciate your query and we would love to address it.

    This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.

    For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
    https://rankmath.com/kb/updated-plugin-prices/

    It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.

    With that said, since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.

    Looking forward to helping you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Renewal Failed’ is closed to new replies.