Renewal -Change Of Payment Method

#288527
  • Resolved Vasileios

    3 years, 1 month ago

    Rank Math free

    Hi,

    I got an email earlier today notifying me that the credit card I had used to buy the Pro Version during last year’s launch has expired and I have to change it.

    I just logged into my account and I see that the subscription has already been terminated.

    Of course, I want to renew, but I am pretty sure that at some point I had this deal for 1500 tracked keywords for the Pro plan. Now it seems that all this data is lost.

    Can you please check it out and let me know as soon as possible?

    In my humble opinion, there should have been a reminder in place at least three days ago that my subscription is about to expire, so I could have taken care of that.

    Kindly let me know how should I proceed and what’s going on with the number of tracked keywords.

    Thank you

Viewing 1 replies (of 1 total)
  • Princess

    3 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    You can subscribe to a plan and take advantage of our anniversary offer here: https://rankmath.com/pricing/

    Please ensure that you are logged in to the same account to avoid creating a new one.

    Regarding the email reminder, yes we are sending notification emails before the renewal amount gets deducted.

    Kindly Let us know if you need anything else.

    Looking forward to helping you. Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Renewal -Change Of Payment Method’ is closed to new replies.