Hello,
We’re sorry to hear that you wish to cancel your subscription. If you would like to proceed with the cancellation, you can follow the steps illustrated in this tutorial: How to Cancel My Subscription.
If you face any issues while canceling, please reply to this ticket, and we will forward your cancellation request to the concerned team.
Thank you for raising this concern, and we hope to assist you further if needed.
Hello,
Thank you so much for getting in touch.
The decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can offer you the old pricing of the plan and process a partial refund to match what you usually pay.
But let us know if you wish to request a full refund, and we will do the needful.
We really look forward to hearing back from you. Thank you.
The increase this year might be modest but over the last few years the price has close to doubled from $199 to the current level. A full refund would be appreciated.
Thank you
Michael Spencer
Hello,
As requested, we have cancelled and initiated a refund on your requested transactions. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are constantly improving our products, so we would like you to check back in the future to see if we might have something relevant to your needs.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
