Hello,
We apologize for the issue you are facing with your subscription and the VAT deduction. It seems there may be some confusion regarding your license status and the VAT charges.
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License Status: If your license is showing as free, it could be due to a few reasons, such as a cancellation or an issue with the renewal process. We recommend checking your account details or replying to this ticket with your site URL so we can assist you further.
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VAT Charges: Regarding the VAT deduction, when purchasing Rank Math PRO, applicable taxes like VAT may be charged based on your location. If you do not have a VAT number, it is possible that the tax was applied automatically during the checkout process. If you believe this charge was incorrect, you can claim a refund by contacting FastSpring’s consumer support here.
Thank you for raising this concern. Please reply to this ticket with any additional details, and a human agent from our support team will assist you further.
Sources:
Why Does Rank Math Charge VAT/GST? » Rank Math
How to Get a VAT/GST Refund from Rank Math » Rank Math
Rank Math Refund Policy » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I have issue in my subscription, I’s Freee , Why ??
I bayed the mony …………….
I neeeeeeeeed to renwal again but
error message is :
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
Saudi Arabia is sanctioned countries. ???
What’s sanctioned ??
Why sanctioned ? ??
How
Why
When ?
Hello,
We apologise for the issue.
Please go ahead and purchase a new subscription from here: https://rankmath.com/pricing/
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, if you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown at the upper right corner of the screen.
Let us know how this goes.
Thank you.+
sir
I can’t bay a new one
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
My all information is correct
Hello,
We sincerely apologize for any inconvenience that might have been caused due to that.
Could you please share the last four digits of your credit card number in the sensitive data section, which you’re using to purchase the subscription? This will help us to investigate the issue further.
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I neeeeeeed to work man ….
I can’t renew my account
this is error message :
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
Hello,
Our accounts team has contacted our payment provider regarding the issue you’re experiencing with placing your order and Cc’d you on the email. Please wait for them to get back to us and investigate this further.
Please do not hesitate to let us know if you need our assistance with anything else in the meantime.
Thank you.
I neeeeed to renew now , ASAP
Hello,
We are currently in the process of coordinating this with our payment provider to resolve this matter.
Please be assured that we will provide you with an update as soon as we receive any further information.
We sincerely appreciate your patience and understanding during this time.
Looking forward to helping you.
helooooooooo
I neeed to renewal ASAP , please sir
Hello,
Sorry for the unexpected delay and any inconvenience caused due to that.
You can’t purchase the plan from our site because you initiated a chargeback with your bank for the purchase made on August 18, 2025, instead of informing us that you wish to request a refund.
So, our payment provider will no longer accept your payment to avoid such incidents.
We understand that this may be inconvenient for you, and we apologize for any frustration or disappointment this may have caused.
Thank you for your understanding.
