removing category base causing page not found

#88595
  • Resolved Julianna Fulvi
    Rank Math free

    Hi,
    I´m facing the problem that after removing the category base, my new subcategories that I make for my products and are translated (with polylang) are giving the Error: No Results Found,The page you requested could not be found.
    The English ones are appearing right.
    I can allocate products to these subcategories, I can see the number of products allocated to the categories, but if I change from the English category tab to the German, I get the error.
    Is there any chance to fix this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • I tested it further and not just the new translated subcategories, also the old ones are not working.
    For the moment I disabled this function in RankMath to have my categories working, but it would be really nice to have this if this issue could be solved.

    Thank you

    I am experiencing the same issue whenever a Product Collection or Product is updated. Seems there is a bug with the permalinks that keep making the RankMath Stripping disappear. It only works if you update the Permalinks section in WordPress – definitely very inconvenient to have to do it.

    Heave
    Rank Math business

    Same problem here.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Which version of Rank math are you using? Please ensure you are using the latest version of Rank math and if the issue persists please let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hi, I’m using automatic updates, and I have the Version: 1.0.48.2.

    Heave
    Rank Math business

    Same here

    Hello,

    To help us replicate the issue, please create a screencast with https://www.loom.com ans share in the sensitive section. We might also need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘removing category base causing page not found’ is closed to new replies.