Remove rankmath_google_api_failed_attempts_data

#329217
  • Resolved Oskar
    Rank Math free

    Hi,

    I’m wondering how to remove the database table rankmath_google_api_failed_attempts_data, its about 60 % of what is autoloaded, even though I’ve disabled the API option, so atleast the table doesn’t grow in size.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    That option is generated each time the connection to Google API for the Analytics module fails and it logs information about the failure.

    ​​​​​​​If you are not using this module you can simply remove the option from your website and it won’t be generated again until you enable the module and the reconnection fails.

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    Oskar
    Rank Math free

    Hi,yeah I’ve done that, got.helpmeith that in precious support thread. But the table isn’t removed when doing that and is still autoloaded.

    Hello,

    Can you please confirm if you have the Analytics module completely disabled before removing that entry?

    Please note that the entry should be completely removed from the options table and if you have the Analytics module disabled it shouldn’t appear back again.

    Don’t hesitate to get in touch if you have any other questions.

    Oskar
    Rank Math free

    Hi Miguel,

    Yes, I can confirm the Analytics module is disabled in the Rank Math dashboard (slider to the left).

    Hello,

    We would like to further check this in your admin dashboard as well as your database admin.

    Please edit the first post on this ticket and include your WordPress & database admin logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Oskar
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We have completely removed that option from the database since it’s no longer needed and it shouldn’t appear anymore as long as you don’t enable the Analytics module.

    Don’t hesitate to get in touch if you have any other questions.

    Oskar
    Rank Math free

    Thanks, all good now :- ).

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Remove rankmath_google_api_failed_attempts_data’ is closed to new replies.