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I turned on Remove parent slugs in the settings. A few days ago, all the links on all my websites were restored to the parent directory. Remove parent slugs did not work at all. The original setting of /product-category/action-figures/ has now become the previous /product-category/accessories/action-figures/. Tell me what’s going on!
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Hello,
I apologize for the issue you are facing with the "Remove parent slugs" feature in WooCommerce. It sounds like there may be a conflict or a setting that needs to be adjusted. Here are a few steps you can take to troubleshoot this issue:
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Check Settings: Ensure that the "Remove parent slugs" option is still enabled in your Rank Math settings. You can find this option by navigating to Rank Math SEO → General Settings → WooCommerce.
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Flush Permalinks: Sometimes, changes in permalink settings require flushing the permalinks. You can do this by going to Settings → Permalinks in your WordPress dashboard and simply clicking the Save Changes button without making any changes.
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Check for Conflicts: If you have other plugins that manage URLs or SEO, they might conflict with Rank Math. Try deactivating those plugins temporarily to see if the issue persists.
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Review Redirects: If you had previously set up redirects or if there are any caching mechanisms in place, they might be affecting how URLs are displayed. Check your redirect settings and clear any caches.
If after trying these steps the issue still persists, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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