Hello,
We apologize for the issue you are facing with removing your card details. To remove a payment method from your Rank Math account, please follow these steps:
- Log in to your Rank Math account area: Go to Rank Math account area.
- Navigate to Subscriptions: Choose Subscriptions from the left sidebar.
- Access Payment Methods: In the Subscriptions and Billing page, navigate to the Payment Methods tab.
- Manage Payment Method: Click the Manage button next to the payment method you wish to remove and select the Remove option.
- Confirm Removal: You will see a prompt to confirm removing the payment method. Click Yes to proceed.
Please note that you cannot remove the default payment method until you set another payment method as default first.
If you encounter any issues during this process, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
How to Change or Update the Payment Method » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
You can follow the steps in this link to log in to your FastSpring Checkout Page:
https://rankmath.com/kb/update-change-payment-method/
Once done, you can remove your card details under the subscription tab:
https://rankmath.com/kb/update-change-payment-method/#remove-payment-method
Looking forward to helping you.
Reinelle,
I think you should watch video first. In this tutorial has removed only one payment method and still remain one. In tutorial not shown removing all cards.
So, its not helpful for me. I need to remove last one card which is added with this account.
I have only one payment method now, so its showing as default.
In your video/tutorial showing removing other one not default one. I need to remove default one.
I have only one payment method now, so its showing as default.
In your video/tutorial showing removing other one not default one. I need to remove default one.
Hello,
We’re very sorry for the confusion and completely understand your concern.
The default (and only) payment method cannot be removed while a subscription is still active.
We can see that your subscription is currently pending cancellation and will be canceled in 3 days.
Once the subscription is fully canceled, please contact our payment processor, FastSpring, to remove your card details: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
They will securely handle the removal of your payment information.
We appreciate your patience and are here to assist if you need any further guidance.
Can you remove my card yourself if i provide you my login credential? It makes me very trouble to remove.
I was planning to buy rankmath from a new email to get discount. But now i understand its very difficult to remove card details.
Why i will face this difficulties.
I can not recommend your product to anyone due to the bad system.
Hello,
Our payment provider requires a payment method attached to the active plan. Since your PRO plan hadn’t ended, you were not able to remove the payment method. We can check that you have removed the payment method after the plan ended.
We are sorry for the inconvenience caused.
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Payment method removed my your payment processor. I requested them to remove it. Its done now.
But i have a question.
To use free rank math should continue this account? OR i can use free rank math from wordpress plugin only?
Hello,
You can use the free version of Rank Math using this account.
Don’t worry; none of your settings will be lost during the transition. Everything gets safely stored in your WordPress database, and the PRO will remain intact and activates back as soon as your subscription becomes active again.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
