-
Hello,
Someone recently added themselves as owners of my website, and they aren’t authorized. I need to unverify them, but can’t because the meta tag is still there.
1) How did they get access to write code on my website?
2) How do I prevent them from doing that again?
3) How do I remove the tag, because deleting it in the webmaster tools section doesn’t work?Ultimately, I need to remove this person from Google Console, but feel it necessary to mention that it is NOT Google’s responsibility to resolve this – as the hack came through RankMath’s plugin.
Please let me know if you have any questions or if any of this is unclear. Thank you.
-
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I need to unverify them, but can’t because the meta tag is still there.
Where are you seeing the meta tags that prevent you from removing the user from your website? Could you please share a screenshot or URL so we can advise accordingly? You can add them in the sensitive data section.
It is completely secure, and only our support staff has access to that section.
Ultimately, I need to remove this person from Google Console, but feel it necessary to mention that it is NOT Google’s responsibility to resolve this
To remove a user from your Google Search Console account, head over to Settings > Users and permissions, then manage the users on your property.
Moreover, I recommend having a security plugin in place to secure your site from any hacks, attacks, or malware.
Here is a guide on how to secure your web server: https://mythemeshop.com/blog/web-server-security/
And secure your WordPress:
https://mythemeshop.com/blog/wordpress-security-tips/I hope that helps.
Thank you, and looking forward to your update.
The ticket ‘Remove Meta Tag’ is closed to new replies.