Remove category base bug

#257924
  • Resolved Lisette van den Brink

    4 years, 3 months ago

    Rank Math free

    Dear sir, madam,

    I use the RankMath plug-in and i really love it. The only big issue i experience is that i use the “Remove category base” function for Woocommerce. We have a custom design, so we link product categories manually with a hard link. Lately I often see that the links become broken, because the link becomes /product-category/categoryname instead of /category/. If i disable and enable the function everything is fine again. Do you know why this happens?

    Our domain is kululeko.nl/shop-nu where the categories are present. I hope you can help me. If credentials are needed I can give them.

    Kind regards,

    Vincent

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    4 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    I’ve checked some of your category pages, but I couldn’t replicate the issue. I’m assuming that you have already applied the fix you mentioned.

    Could you please share if there’s an error message when the issue happens? Are you getting a 404 not found error? Or redirection?

    Looking forward to helping you.

    Thank you.

    Lisette van den Brink

    4 years, 3 months ago

    Rank Math free

    Hey Reinelle,

    I indeed get the standard 404 page and (I think) the category URL changed to domain.com/product-category/category-name.

    At first it was once in a few months, but the last week it happend 3 or 4 times, so that’s why it becomes quite urgent.

    How can I help you to troubleshoot this?

    Kind regards,

    Vincent

    Miguel

    4 years, 3 months ago

    Hello,

    At the moment it seems that the categories are working as expected and as such, it would be really hard to troubleshoot an issue that is not present at the moment.

    When the issue arises again please take note of any changes of settings or content that you did recently so that we can have an idea of what might be causing the permalinks from losing their structure.

    Looking forward to hearing back from you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Remove category base bug’ is closed to new replies.