Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Where you able to run the tests Michael previously posted? If so, did you find any plugin or theme conflict? Let us know.
Looking forward to help you.
can you help me little for indexing how should i select this “Discourage search engines from indexing this site” for google indexing it will be checked or uncheked, if i want that google index my website then what should i do for it check or uncheck
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This reply was modified 4 years, 6 months ago by
Asif.
Hi,
If you want Google to index your website, you should uncheck that option.
Hope that helps.
now i am facing another problem with sitemap, before using rankmath i use sitemap, after that when i install rankmath plugin, and submit sitemap into google search console now google stop indexing my sitemap and showing two sitemaps in google search console e.g
http://www.example.com/sitemap.xml
http://www.example.com/sitemap_index.xml
along with showing error that (Coverage: Duplicate, submitted URL not selected as canonical) now please help how can i fix this, because i used your sitemap and now i am facing issue. waiting for your response.
thanks
Hi Asif,
The sitemap.xml is not from Rank Math. You can remove that from the Google Search Console.
You can share one URL with the canonical issue so we can check further.
sitemap.xml was used before, i mean before rankmath but when i install rankmath so i used rankmath sitemap_index.xml now i am facing problem so tel me the steps how can i resolve this issue even i remove sitemap.xml from server and also from google search console also but still its giving the same error.
Hello,
Thank you for contacting Rank Math today.
Could you please share one URL affected by the canonical issue so that we can dig deeper into this?
Looking forward to helping you. Thank you.
i dont know every time we are facing a new problem with this plugin, now we are facing issue like i just remove Category base with the help of this plugin and now we are facing issue some time the pages works perfect some time its shows 404 error message that page is not found after waiting few minutes the page works again, some time the pages works for hours and some time after few minutes 404 errors come again. i dont know whats the problem with this rankmath plugin. check the screenshot.
https://imgur.com/a/tTsWCF7
also for canonical issue check this screenshot
https://imgur.com/a/MgZFhyW
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please prefix a slash here:
https://i.rankmath.com/aIlFy0
It should work fine afterward.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
and what about this problem can you guide me please. after i submit rankmath sitemap to google search console i received this error please check for canonical issue check this screenshot
https://imgur.com/a/MgZFhyW
Hello,
Thank you for contacting Rank Math today.
It is not recommended to index the sitemap file since no one want the contents of the sitemap file to appear on the SERP. The URL should not be indexable.
I can also suggest that you login to your site root folder via FTP and check whether a sitemap.xml file exists and delete it. You should also not have any other sitemap plugins installed on your site.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
